This policy apply for all customers buy goods at https://soulmategift.com/
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
EXCHANGE, RETURN, REFUND POLICY
Conditions for applying policy:
– Products sold by https://soulmategift.com/
– Time to exchange products within thirty (30) days from the date of receipt.
– The printed image is faded.
– The printed image is off center.
– Delivered wrong item.
– Delivered to wrong address.
– Damaged due to delivery.
– The order is not in the right size, color or style compared to the original order.
– Other mistakes caused by us.
In case of not applying policy:
– The products do not fully meet the “Conditions for applying the product change policy” mentioned above.
– The product is incorrect because you made the wrong choice.
– The product is damaged by your impact.
– The product is not delivered to you because you entered the wrong address.
Exchange policy:
– Implementing a one-on-one exchange policy: change products of the same style, same color, same size, …
– If there is no product to exchange, the customer has the right to change to another product or choose a refund.
– Customers send a request for exchange via mail: [email protected] with product photos and invoice number. We will create an replacement order as soon as we confirm the error. You do not need to send anything back to us.
Return, refund policy:
– If the product you received has any of the above issues, please contact us via mail: [email protected] with product photos and invoice number. We will refund as soon as we confirm the error.
– You do not need to send anything back to us.
Late or missing refunds.
If you using credit card to checkout, this amount will be transferred to your credit cart after 3-7 business days from the time you receive the refund notification email.
If you use paypal to checkout, this amount will be transferred to your paypal account immediately.
If you haven’t received a refund yet, first check your paypal or your bank account again. Then contact paypal or your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]