Customer Service Guarantee
At Soulmategift, our utmost dedication lies in delivering exceptional products that surpass your expectations. Our team diligently works six days a week to bring you distinctive and top-notch offerings that are sure to make a statement. We prioritize using cutting-edge printing technology, guaranteeing the highest quality results. Moreover, your security is of paramount importance to us, and we have implemented robust measures to ensure a seamless and secure online shopping experience.
We value your trust and strive to continuously enhance our offerings to meet your standards. Shop with confidence at Soulmategift, where excellence and customer satisfaction are our top priorities.
Every single product available at Soulmategift is meticulously crafted and exclusively designed by our team. We take pride in manufacturing all our products in the USA, ensuring their uniqueness and quality. With our straightforward and user-friendly ordering process, you can confidently browse and purchase the products that resonate with your preferences.
Experience the joy of owning truly exceptional and one-of-a-kind items from Soulmategift. Our commitment to excellence and dedication to providing an effortless shopping experience are the cornerstones of our service. Embrace the opportunity to express your individuality with our extraordinary range of products.
At Soulmategift, we prioritize the satisfaction of our customers by ensuring that our products are of the highest quality and shipped with accuracy and timeliness. However, if you happen to be dissatisfied with your purchase, we offer a 30-day return and exchange policy.
You can take advantage of this policy if you encounter any of the following issues:
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Product flaws: If the item you receive has manufacturing defects or any flaws that affect its functionality or appearance.
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Poor print quality: In the event that the printed design or image on the product does not meet our stringent quality standards, resulting in an unsatisfactory visual outcome.
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Materially different from the presented image: If the final product you receive significantly deviates from the image displayed on the product page, undermining your expectations.
We value your trust and want to ensure your complete satisfaction with every purchase at Soulmategift. Rest assured that we will address any concerns promptly and work towards a suitable resolution. Your happiness is our priority.
At Soulmategift, we take responsibility for return shipping costs, and they will be covered by us.
We would like to inform you that we do not offer refunds for incorrect selections of sizes, designs, or colors. However, we do provide replacement options for these issues, subject to a small handling fee and shipping fee, which may vary depending on the product type.
If you receive a product that is a different size or image than what you ordered, or if the size chart on our website is incorrect, we are more than happy to offer you a free replacement or refund.
We understand that your satisfaction is our utmost priority, and we are committed to working with you to find a solution to any issues you may have with your purchase.
Please keep in mind that there may be a slight difference of up to 20% between the advertised image and the actual product. This can occur due to lighting conditions during photo shooting or variations in monitor displays.
If you need to cancel or modify your order, we kindly request that you do so within 24 hours of placing your original order. Once your order has been shipped, we will be unable to cancel or modify it until it arrives at your doorstep. At that point, you can return it for a refund.
Returned products must be unworn and in their original condition. If there is a problem with a defective product on our part, as stated above, kindly contact us via email, providing the reason for the return along with product images.
We appreciate your understanding and cooperation. Our aim is to ensure your complete satisfaction with your shopping experience at Soulmategift.
Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8
Office Address: 1501 N Hayden Island Dr, Portland, OR, 97217 USA
Email: [email protected]
Phone: +1 814 350 6552